Legal

Terms & policies

Last updated: October 25, 2026 · Effective: on the day the site opens to customers

Business informationTerms of serviceFeesCancellation & refundsShipping, storage & customsPickupCouponsPrivacy한국어 안내

Business information

Terms of service

What we do

liblingz is a buying and shipping service run from Korea. We offer four services: We Buy (you send us a link and we buy the item for you), You Buy (you buy it yourself and have it delivered to your Korean address with us), Pickup (collect your items in Korea) and Pickup + Stay (collect items and stay with us — coming soon, not available yet). We receive your items in Korea, check them, pack them together and ship them to your address. We are not the seller of items bought from other stores.

Who can use liblingz

• You must be 18 years or older. If you are younger, please ask a parent or guardian to place the order.
• Keep your account password private. You are responsible for what happens under your account. Tell us at once if you think someone else is using it.
• We may suspend an account or cancel an order that breaks these terms, is fraudulent or abuses coupons or promotions.

Your responsibility

• You enter or confirm the product name, price, option and quantity. Please check them against the store page before you pay.
• Items must be in stock in Korea and allowed to be shipped to your country. You are responsible for knowing your country’s import rules.
• Give us a correct and complete delivery address and phone number.

Items we cannot buy or ship

We may refuse or cancel requests for prohibited, restricted or unsafe items. This includes, for example, weapons, illegal goods, counterfeit items, hazardous or flammable goods, batteries and liquids that carriers do not accept, perishable food, live animals and plants, cash, and items your country does not allow. Carriers and customs may also refuse other items. Please read our guide What cannot be shipped; it is a general guide, not an official list.

Quotes and prices

Prices shown on this site are estimates converted from Korean won at the exchange rate shown on the site. Store prices and stock can change without notice. If the price of an item goes up before we can buy it, we tell you first. You can pay the difference so we can continue, or you can cancel that item and receive a refund of what you paid for it.

Our responsibility

We take care of your items and your order. As allowed by law, we are not responsible for indirect losses (such as lost opportunities), for delays caused by stores, carriers, customs or events beyond our control, or for the quality, authenticity or description of items sold by other stores. Where we are responsible, our liability is limited to the amount you paid us for the affected item and service. Nothing here limits rights you have under mandatory consumer law.

Governing law and disputes

These terms are governed by the laws of the Republic of Korea. If a dispute cannot be settled by talking to us first, it is handled by the court that has jurisdiction over the registered business address of liblingz, unless mandatory law gives you the right to go to another court.

Changes and language

We may update these terms. The version on this page applies to orders placed after the update date. This page is written in English; the English text is the original. Automatic translations are provided for convenience only.

Fees

• We Buy: the item price charged by the store, plus a flat Korean delivery fee of $2.00 per item line (store to our warehouse). You Buy has no such fee.
• Service fee: a percentage of the item price plus Korean delivery (currently 5%).
• Handling fee: a fixed amount per item line (currently $3.00).
• Optional services you choose (photos, inspection video, bubble wrap, protective packing, hard box, repacking, minimal packaging, album inclusions only, vacuum compression): the price is shown when you choose it, once for each service you select.
• Storage: free for 30 days after your first package arrives; after that $0.50 per package per day. See “Storage” below.
• International shipping: charged separately after your items arrive and are packed, based on the final weight and size and the carrier you choose.
• Import duties and taxes charged by your country are not included and are paid by you.

Current amounts are always shown on the Pricing page and at checkout.

Cancellation & refunds

• We cannot buy it. If we cannot buy an item (sold out, price or option changed, seller cannot ship), we stop the purchase and refund that item’s payment. Service and handling fees for that item are refunded too.
• Cancelling before we buy. You can cancel an item before we have purchased it. You receive a full refund of what you paid for it, including its service and handling fees.
• After we buy. Because we purchase on your behalf, items usually cannot be cancelled or returned. If the seller accepts a return, return costs are paid by you, and the service and handling fees are not refunded once the purchase has started.
• Wrong or damaged items. Contact us within 14 days after your parcel is delivered, with photos. We will help you ask the seller for a remedy.
• Refund method. Refunds go back to the original payment method (PayPal). Your bank or PayPal may need a few business days to show it. Currency conversion differences that your payment provider applies are not covered.
• Coupons. If an order that used a coupon is cancelled before we buy, we return the coupon if it has not expired. After the purchase has started, the coupon is considered used.
• Rights you have under mandatory consumer law (for example a right to withdraw from some distance contracts) are not affected by these terms.

Shipping, storage & customs

Packing and delivery

We choose the packing needed for safe delivery; extra protection is available as an optional service. Delivery times from carriers are estimates and are not guaranteed. Customs clearance is handled by the carrier and your country’s authorities.

Storage

• We keep your packages free for 30 days counted from the day your first package arrives, so we can pack them together. After that, storage costs $0.50 per package per day.
• If packages are not shipped or collected for 90 days, we email you first and give you notice. If we still hear nothing, we may sell, donate or dispose of the items to cover storage costs and shipping, and we are not liable for them afterwards.

Lost or damaged in transit

Carriers are responsible for the parcel while it is in their care. If your parcel is lost or damaged, we help you make a claim with the carrier. Compensation is limited to what the carrier’s terms and any insurance you chose pay out. Please tell us within 14 days after delivery (or after the expected delivery date, for a lost parcel) and keep the box and photos.

Wrong address, refused or returned parcels

If a parcel is returned or cannot be delivered because the address is wrong or incomplete, you refuse it, or you do not pay duties or taxes, the return shipping and any re-shipping costs are paid by you. Parcels held by customs or refused may be destroyed by the authorities, and we cannot refund the value in that case.

Customs, duties and taxes

Import duties, VAT and other taxes are decided by your country and are not included in our prices. You are the importer and are responsible for paying them and for knowing which items are allowed.

Pickup

Pickup is available. You can collect items you ordered with We Buy or You Buy at one of our pickup points in Korea (Seoul – Eunpyeong-gu, Ulsan – Beomseo-eup, Busan – Geumjeong-gu, Jeju – Aewol-eup). The exact address is sent to you by email only after your pickup is confirmed. Pickup fees and lead times are shown or confirmed when you ask us. Pickup + Stay is coming soon and is not available yet; its terms will be published before it starts.

• By appointment only. A pickup point is not a shop. We confirm a date and a time window by email.
• Cancel or reschedule free of charge up to 48 hours before the window. Later than that, any pickup fee already paid is not refunded.
• No-show. We wait 30 minutes after the window. If nobody comes, we keep your items for 7 more days and you can book one new time free of charge. If you miss that too, the pickup fee is not refunded, and the items go to normal storage (see above) or are shipped abroad at your cost.
• Identity. The person collecting must show the booking confirmation and a photo ID matching the name on the order. Someone else can collect only with your written permission and a copy of your ID.
• At handover please check your items. After you take them, they cannot be returned to us for a refund.
• Please be polite and respect our neighbours. We may refuse a pickup if the rules are not followed.

Coupons and promotions

• Coupons are personal to a member account, have no cash value and cannot be sold or transferred.
• One coupon per order, and each coupon can be used once. A coupon cannot be combined with a promo code.
• Order coupons take money off the item price total; shipping coupons take a percentage off international shipping only. The minimum amounts and end date are shown with each coupon and on its event page.
• Expired coupons cannot be used. We may end or change a promotion at any time; coupons already issued keep their terms until they expire.

Privacy

This policy explains how liblingz (the “data controller”, contact: apple1804@naver.com) handles personal data. We follow the Korean Personal Information Protection Act and, for visitors from the EU and UK, the GDPR principles.

What we collect and why

• Orders and requests: email, name, phone number, delivery address, items. Why: to quote, buy, pack, ship and contact you about your order (this is needed for the contract).
• Account: email, name, phone, country, member code, a sign-in token kept on your browser. Your password is never stored as typed — only a scrambled (hashed) version is kept. Verification codes we email you are stored the same way and expire after 10 minutes.
• Payment: handled by PayPal. We do not see or store your card details; we keep the PayPal order number and the amount.
• Messages: what you write to us through the contact window or by email.
• Visitor statistics: only if you press Accept in the cookie notice, Google Analytics shows us in aggregate which country visitors come from, which page they land on and how they found us. No personal details are collected. You can press Decline.
• Your browser also keeps your cart, language choice and sign-in on your own device (local storage). The automatic translation feature is provided by Google Translate.

Who receives your data

We do not sell your data. We share it only with the services needed to run your order: Google (our order spreadsheet, email sending, analytics if you accept, translation), PayPal (payments), and shipping partners such as our logistics provider FKTG and carriers like FedEx and UPS (your name, address and phone number are needed to deliver). These providers may store data on servers outside Korea and outside your country.

How long we keep it

• Order, payment and contract records: 5 years (Korean e-commerce law).
• Complaints and dispute records: 3 years.
• Account details: until you ask us to delete your account.
• Contact-window messages: up to 3 years, then deleted.

Your rights

You can ask us to show, correct, delete or stop using your data, and (if you are in the EU/UK) to move it or object to its use. Email us at apple1804@naver.com. We reply within 10 days. You can also complain to the Korean Personal Information Protection Commission or to the data authority in your country.

Safety and minors

We limit access to your data, use hashed passwords and keep the order spreadsheet private. Our service is for people aged 18 and older, and we do not knowingly collect data from younger children. If a data leak affecting you happens, we will tell you and the authorities as the law requires.

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